Privacy Policy

1. Introduction

Encarte Shop values the privacy and protection of its users’ personal data. By accessing or using our services you agree to the terms of this policy and how we handle information collected.

2. Data collected

We collect information in two ways:

• Information you provide: contact details (name, e‑mail, phone), business information and preferences you supply when filling out forms, registering or contacting our team.
• Information collected automatically: browsing data, IP address, device type, browser, approximate location, pages visited and interactions on our sites and apps. We use cookies and similar technologies to collect this information automatically.

3. Use of information

The collected information is used to:

• Provide and improve our services, including creating, promoting and managing digital flyers.
• Personalise the user experience by suggesting relevant content and offers.
• Contact you to answer questions and send transactional or promotional communications with your consent.
• Conduct analyses and metrics to enhance products, services and marketing campaigns.
• Fulfil legal and regulatory obligations.

4. Data sharing

We may share data with third‑party service providers who help us operate the platform (such as hosting providers, analytics, marketing and customer support) and with business partners when necessary to run campaigns. These third parties are required to protect your information and use it only as instructed by us. We do not sell personal data.

5. Cookies and tracking technologies

We use cookies, pixels and analytics tools to collect information about your navigation, improve our site, remember your preferences and measure campaign effectiveness. You can manage the use of cookies in your browser settings; however, some features may be affected.

6. Security and retention

We adopt appropriate technical and organisational measures to protect your information against unauthorised access, loss or destruction. Your data is stored only for as long as necessary to fulfil the purposes of this policy and legal requirements. After this period, the information is anonymised or securely deleted.

7. Data subject rights

Under applicable data protection laws, including Brazil’s General Data Protection Law (Law 13.709/2018 – LGPD), you may request access, correction, portability, deletion or anonymisation of your personal data, as well as revoke consents granted. To exercise these rights or clarify privacy matters, contact us through the channels below.

8. Updates to this policy

This privacy policy may be updated periodically to reflect changes in our practices or applicable legislation. The date of the latest update will be indicated at the end of this document. We recommend you review this document regularly.

9. How to contact us

If you have questions, requests or concerns related to privacy, please contact us by e‑mail at contacto@encarte.shop or via WhatsApp at +244 998 900 536.

Last updated: August 2025.